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Posted on: December 18, 2023

2023 ISERVE Awards - Michelle Ezra

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Michelle Ezra 

 
Ezra started working for the City of Brownwood in 2016 at the Lehnis Railroad Museum and has been a Sanitation Communications Operator for Public Works since July of 2022.  She was nominated for this award based on her outstanding example of the Core Values of empathy and excellence.   

Ezra manages a large volume of calls from the public requesting city services related to public works – which requires generating a work order and follow-up.  She is often the first voice a citizen will hear when they call, and she is known for being kind, cheerful, and helpful.   Her problem-solving skills and helpful nature often turn an unhappy caller into a new fan of the City.  She has updated office operations in her department to streamline tasks and efficiency.        

A City employee from a different department said, “This is the person I think of when I think of our Core Values.  She goes above and beyond to make sure every caller feels valued.”
 
Her supervisor said, “She deals with a lot of different personalities on the phone and in the different departments.  I have heard citizens call angry and upset, and she has shown empathy and settled the situations down in a professional manner.  She is kind and cheerful.” 

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