I am a new resident, how do I start sanitation services? Will I receive a roll-out cart?
If you live within Brownwood city limits or its extra territorial jurisdiction you may call the Utility Billing department at (325) 646-9700 to establish new service. The Utility Billing office is located at Brownwood City Hall, 501 Center Ave. 8-5 M-F. To set up new service, you will need a valid Drivers License, renter's agreement or resident information and the deposit for service. Once your request has been verified, a work order will be initiated and if you live in an area that is supplied with blue or green roll-out carts, a new cart along with instructional paperwork should be delivered to your home within a couple of days. If you do not receive a cart check your alley for dumpster access, if there are no dumpster within two houses call sanitation department to check for adequate quantity of dumpsters in the alley or to make sure that a work order was initiated to set a roll-out cart.

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1. I placed a bag of trash beside my container; why wasn't it picked up?
2. How can I get an additional 96 gallon rollout cart for my residence?
3. How often will my trash be picked up?
4. What time will my curbside trash be collected on my designated day?
5. How do I know which cart belongs to me?
6. There is a dead animal near my home. Can I throw it in the dumpster?
7. I am a new resident, how do I start sanitation services? Will I receive a roll-out cart?
8. Where do I need to put my bulky items for pick up?
9. Who do i contact if my dumpster needs to be repaired?
10. Will you come out to Lake Brownwood to pick up my garbage?
11. Can you pick up items off my porch?
12. Who is responsible for mowing the alley and area between curb and property line?
13. Can I just put all my items in a pile for pick up?
14. What is going to happen when my trash pick up date falls on a holiday?
15. How should I place my items for pick up?
16. Are Brush and Bulky items picked up at the same time that my trash container is emptied?
17. I cleaned out my storage unit, will you pick up my items left?
18. What department receives complaints of public nuisance due to trash, open storage, dillapidated buildings, tall grass & excessive vegetation?