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Posted on: April 9, 2020

City Increases Online Services and Closes Drive Through Window

Increases Online Services

The City of Brownwood is taking additional operational steps to continue to help slow the spread of COVID-19. These operational changes are effective Monday, 4/13/2020. If you have any questions, please contact Brownwood City Hall at 325-646-5775.


All city services are open and operational, with the exception of the Lehnis Railroad Museum and City Meeting facilities.  

“We are committed to provide uninterrupted services, while prioritizing the health and safety of our staff and citizens,” said Brownwood City Manager Emily Crawford. Although customer foot traffic will not be available, the City has a variety of options to access services. In many cases, the additional methods of customer service will increase the convenience and speed of service delivery. “Although not under the circumstances we expected, COVID-19 has accelerated our digital service delivery, which will continue even after the pandemic is over,” stated Crawford.

These precautions are in the best interest of our residents, visitors, employees and their safety. We appreciate the understanding and patience of our community.

Utility Billing:

All forms used are now available and fillable online. Payments can be made online and assistance is available per phone call.
Drop box will now be used in replacement of the drive through window.

  1. Cash payments-envelopes included in drop box for customers to put their payments in. Any cash payment overages will be applied to accounts future balance, as change is not available. 
  2. Check payments-processed as normal.
  3. Credit Card payments-we will have a form at drop box that can be used to fill out credit card information for payments.
  4. Any payments made thru the drop box can receive a receipt via email upon request and should include customer name and either the account number or the service address.

Development Services:

Payments can be made online for Contractor/Vendor registration or Permits.
Drop box will now be used in replacement of the drive through window.

  1. Cash payments-envelopes included in drop box for customers to put their payments in.
  2. Check payments-processed as normal
  3. Credit card payments-we will have a form at drop box that can be used to fill out credit card information for payments.
  4. Any payments made through drop box can receive a receipt via email upon request and should include customer name and state what payment is for.
  5. Plan submittals-can be emailed at dsd@brownwoodtexas.gov or sent via mail.

Human Resources:

Job Applications may be sealed in an envelope put in the drop box. Envelopes will be provided at the drop box. Any interactions with current employees will be handled via email or electronic forms.

A list of all facilities impacted are listed at https://www.brownwoodtexas.gov/552/Closures-of-Public-Facilities-Informatio. This includes all sports fields, activities, and practices. For more community closure information see www.brownwoodtexas.gov/HEALTH


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